Contact the editors

This contact page is for the independent Ladbrokes Casino guide hosted on this domain. It is the right place to report a broken safer-gambling link, suggest clearer wording, flag an accessibility barrier or ask whether we can clarify how a general feature tends to work across UK-licensed apps. We read every message that arrives, though complex investigations can take several working days.

Email the team

Send your note to [email protected]. Please paste the exact page address you are discussing, describe what you expected to see and, where helpful, attach a screenshot with any personal details cropped out. If you are a journalist or researcher requesting a statement on how we source information, use the same mailbox and put “media query” in the subject line.

What we cannot do from here

We do not have access to Ladbrokes customer records, bonus ledgers or verification queues. We cannot escalate a complaint to Entain’s internal teams, reinstate an account or interpret a specific promotion’s small print on your behalf. For those matters you should open a ticket through the official Ladbrokes help centre, use live chat where offered, or follow the dispute process explained in the operator’s terms.

Corrections and good-faith updates

When you believe a factual statement is wrong, tell us which sentence misled you and, if possible, link to a primary source such as a regulator notice or an official help article. We prioritise corrections that could affect safer play or legal understanding. Opinionated phrasing is harder to “prove” either way; we still welcome civil feedback if a tone felt dismissive or unclear.

Spam, abuse and impersonation

Threats, phishing attempts and messages that pretend to be from Entain or Ladbrokes staff may be ignored or forwarded to our host’s abuse desk. We do not request passwords, payment-card numbers or photographs of identity documents over email. If someone claiming to represent this site asks for those items, assume it is fraudulent and report it.

If gambling no longer feels like a choice

Free, confidential help is available in Great Britain through BeGambleAware.org and the National Gambling Helpline on 0808 8020 133. GAMSTOP offers multi-operator online self-exclusion. These services exist whether or not you ever contact us.

Postal and legal notices

We are a lightweight editorial operation. If you must serve formal legal correspondence, email first so we can confirm the correct recipient. Routine marketing post and unsolicited guest-post pitches are unlikely to receive a reply.

Typical response times

Simple factual corrections often land within a few working days once verified. Accessibility tickets that require developer input may take longer if we need to schedule a release window with hosting partners. We do not operate a telephone hotline for this guide; email remains the durable channel so we can attach links, quote passages and keep an audit trail that protects both sides.

Language and tone

We reply in British English unless you initiate in another language and we have capacity to assist. Machine translation of your message is fine; we care more about substance than polish. Please avoid all-caps shouting — it does not change how quickly we can investigate a technical glitch.

Thank you for helping us keep this guide accurate, respectful and useful for UK readers.